Our customer reviews

Hotel guest

This is my second time staying at your hotel, and I was very please both times. The primary reasons for choosing your hotel are that you are pet friendly and because of the location. The first time I stayed with my two small dogs, and the second with me one small dog. Your staff was welcoming and efficiently booked me both times. I will continue to choose your hotel because of this reason, with our without my dogs. Thank again!

• Hotel response

  Dear Joanna, Thank you for share you experience in our hotel. As you said, we accept pets in our rooms, they have an extra charge of 8.80€ per day but we think they can enjoy the holidays as we do. Thank you for your words about the staff, we really appreciate it. Do not hesitate to visit us again.

Hotel guest

Good solid hotel on a quiet street that is just 5 minutes’ walk from the Banco de Eapaña metro. This is in the artsy and gay part of Madrid, close to Goya and the active shopping district. Because everything was prepaid online, there was very little interaction with the front desk. They were all polite and helpful. The hallways lights are motion detected, therefore energy efficient. The elevators are small but useful. The room key needed to be swiped several times before the light turn green. That was the only inconvenience. The room was modern and quite okay by European standards. Good a/c, good hot water. The bathroom floor was seeping water just a little on my last day, as I was getting ready to check out. I did not have a chance for the hotel food, just because of the choices up and down the street. The bed, linens and towels were fine. I had an interior room that had a view of the alley but that was not important to me this time. Housekeeping was great and I felt secure while staying in the hotel. For this price point, I would be willing to use the hotel again.

• Hotel response

  Dear traveller, Thank you for your words about the hotel, we are happy to know that you felt comfortable during your stay. As you remark, the situation of our hotel is really good, on a quiet area of the city centre surounded by restaurants and bars. Do not hesitate to visit us again on your next trip to Madrid.

Tara Bowman

Perfect location! My nieces and I were able to walk EVERYWHERE from this hotel. Everything is between 5 - 20 minutes walk from this hotel. Wonderful, friendly staff and very clean. We were so happy here that we extend our stay an additional day.

• Hotel response

  Dear Tara, We are glad to know that the hotel covered all your expectations. As you said the hotel is perfect as starting point to visit Madrid. We hope to see you here very soon. Regards Juan Carlos Lucena

Mark Garrity

Excellent hotel in a super location. Was very helpful and understanding with my booking as i arrived a day later than planned. Thank you

Hotel guest

My friend and I spent a week at Hotel and have nothing but praise! Everything was absolutely wonderful. We had a large, clean, spacious room with small, standing room only balcony overlooking the street. Location is superb - short walk from Plaza de Mayor and in the heart of a wonderful neighborhood. Major museums also walking distance from hotel. Metro station very close. I cannot thank Juan and Paula at the front desk enough for all their help. Every question was answered patiently and courteously and helped make our stay that much more pleasant. They gave us ideas of things to do, laughed with us and made our stay a friendly, good one. The smartphone made available to us for international phone calls, google maps etc. was another wonderful bonus. Would definitely come back again and will warmly recommend hotel to friends. Penny and Sandy

Simon Hare

Beautiful room, brilliant location, fantastic food for dinner and breakfast but above all, really wonderful staff throughout our two stays. Highly recommended!

• Hotel response

  Dear Simon, We are glad to know that you had enjoyed your stay in our hotel and we have covered all your expectations. Thank you for your nice remark about us, specially the nice words you have dedicated to our staff, they are the best we can offer you. We hope to see you very soon. Best regards Juan Carlos Lucena

andrew worrell

this is a great hotel close to everything and with excellent staff, will definitely come back when visiting madrid again.

• Hotel response

  Dear Andrew. We are glad to know that the hotel has covered all your expectations. Thank you for sharing your experience in our hotel with all the travellers. We hope to see you soon. Best regards Juan Carlos Lucena

Xavier Petit

Very good location and great service.

Hotel guest

It was a cosy and clean hotel.

Hedva Kerman

Paula but also all the staff where always ready to help us with every request ! great example of good service, thank you .

• Hotel response

  Dear Kerman. Thank you very much for the nice words you have dedicates to Paula, she is great profesional. Best regards Juan Carlos Lucena

Amanda Hughes

Great staff. “Lovely hotel. Great location.

• Hotel response

  Dear Amanda. Thank you very much for your remark, we hope to see you very soon!. Very best regards Juan Carlos Lucena

Hotel guest

The hotel Lusso Infantas in Madrid is a very well situated hotel in the centre of Madrid. Itis well managed, anticipates well and responsive to the needs of its guests

• Hotel response

  Dear guest. Thank you very much for your nice remark about us, we appreciate it. We hope to see you very soon!. Best regards, Juan Carlos Lucena

Hotel guest

Excellent location, extremely clean and excellent staff.

Hotel guest

Wonderful hotel with excetionally good staff

• Hotel response

  Dear traveller. Thank you very much for your great remark. We wish you the best and we hope to see you soon. Regards Juan Carlos Lucena

Hotel guest

Nice hotel and quiet but in a great location and female recptionist so helpful and room nice and a great size shower

• Hotel response

  Dear guest, Thank you very much for your great remark, we are glad to know that you enjoyed your stay here. See you soon Juan Carlos Lucena

Colin Heinemann

Staff were extremely friendly and the location was excellent. Room was comfortable and spacious with the AC I desperately needed at the time.

• Hotel response

  Dear Colin. Thank you very much for the great remark you have shared about our hotel, we appreciate it. We are glad to know that the hotel covered all your expectations. We hope to see you very son. Best regards from Madrid, Juan Carlos Lucena

Hotel guest

Good location, clean, nice beds, friendly reception staff. Overall very satisfied.

• Hotel response

  Dear guest. Thank you very much for the nice remark you have given us, we appreciate it. Very best regards from Madrid. Juan Carlos Lucena

Hotel guest

Friendly staff!! Hotel is located in a lievly area, but you can be assured a good night rest. Nice clean room and bathroom. The blinds allow for a onger sleep in when needed as they keepout the strong sunlight. Nice breakfast buffet with additionals to be ordered.

• Hotel response

  Dear traveller. Thank you very much for the great remark you have shared with the future guests, we appreciate it. At the momento only in this website we have a special Price for breakfast, now it is 11€ instead 14,30€ we think that it woth. Best regards Juan Carlos Lucena

Hotel guest

Fantastic hotel, with some great staff were very helpful. This hotel is perfectly situated for those visiting Madrid, it is within easy walking distance of many attractions. Within the near locality there are many great small bars and restaurants.

• Hotel response

  Dear traveller. We are glad to know that you enjoyed your visit to Madrid. Thank you very much for the nice remark you have shared with the all the travellers. We hope to see you soon. Best regards Juan Carlos Lucena

Hotel guest

Excellent hotel. Decent sized room with large bathroom. Customer service was exceptional. Very clean and well situated with excellent sites nearby and a 7 minute walk to bus stops for 24 Hr Airport Express bus.

Joanne Cassidy

From the moment we arrived we were very impressed by the staff at the hotel. They were so welcoming and couldn’t do enough for us. Our room was lovely and we had it cleaned every day. Would highly recommend this hotel and it is excellent balue for money.

• Hotel response

  Dear Joanne, We are to know that you enjoyed your stay in our hotel, thank you very much for sharing your opinion about us. We want to thank specially your remark about the staff, for sure; they are the best value we can offer you. Thank you for recommend us, we appreciate it. Best regards Juan Carlos Lucena

Jozef Michalik

Came earlier than the check in, but the room was ready. Nice bathroom as for a 140 years old building. As every 4 stars Spanish hotel it deserves only for 3 in the most of Europen countries, but it is worth of its prce, quiet, and well situated. From me - 4+.

• Hotel response

  Dear Josef, Thank you very much for sharing your opinion about the hotel, we appreciate it. Thank you for your nice remark about the value for money, the quiet situation… We hope to see you soon, best regards Juan Carlos Lucena

Robyn Crisp

Our original room overlooked a street where renovations were being conducted. The staff kindly moved us to the other side of the hotel where it was quiet. The front desk staff were just amazing- very friendly, efficient and willing to g9 that extra mile. The beds were very comfortable and the furnishings lovely. The location of the hotel was very central.

• Hotel response

  Dear Robyn, thank you for your words about our staff and our hotel. It is true that we always try to help the guests to have the better experience possible during their stay, if they need a change of room or if they need directions or suggestions so we are really happy to hear that we contribute to make your stay better. Hope to see you again. Regards Juan Carlos Lucena

Hotel guest

El hotel tiene una ubicación excelente y el personal muy amable.

• Hotel response

  Estimado viajero, muchas gracias por su comentario sobre el hotel. Nosotros también pensamos que el hotel tiene la ubicación adecuada para poder visitar el centro de la ciudad sin necesidad de utilizar el transporte público. Le agradecemos también sus palabras sobre nuestro personal, siempre intentamos que el cliente se sienta lo más a gusto posible. No dude en volver a visitarnos cuando se encuentre en Madrid. Un saludo Juan Carlos Lucena

Trevor Holt

This hotel was in a fantastic location close to all the local attractions. We stayed for 3 nights and there were 9 men on a 50th.The restaurant served a very good range of food and we eat there on one of the nights and were very impressed with the quality. The staff were very helpful and arranged a couple of excursions for us. Paula is a credit to the hotel Thank You.

• Hotel response

  Dear Trevor, thank you so much for taking some minutes to share your experience with us. We are really happy to hear that you enjoy your stay in the hotel. As you explain the hotel is close to almost everything that you have to visit while you are in Madrid, few minutes away from Gran Via, Puerta del Sol or Plaza Mayor. Our staff always try to help the guests with suggestions or reservation to make the stay easier for you. Do not hesitate to visit us if you return to Madrid Regards Juan Carlos Lucena

Stuart Fox

Wonderful Hotel which is a 2 minute walk from Gran Via. Very polite and friendly staff from the cleaners to main reception. Would definitely stay again next time I visit Madrid.

• Hotel response

  Dear Stuart. We are glad to know that you enjoyed your stay in our hotel, and thank you very much for sharing your experience with us. We hope we see you very soon. Best regards Juan Carlos Lucena

Edgar Ong

Beautiful hotel in a very nice area of Madrid around the Chueca district - close to Metro (Banco de Espana or Chueca) and major tourist areas including Prado, Gran Via, Puerta del Sol, Plaza Major, etc. Rooms are comfortable with high ceiling, veranda, and good sized bathroom. Beds are very comfortable memory foam type. Friendly and very helpful staff. Good breakfast buffet and waiter-in-charge remembers what you ordered the previous day - very nice touch. Overall, I'm happy and satisfied with my stay here, and the price is competitive with other hotels in the area. Highly recommended.

• Hotel response

  Dear Mr. Ong, Thank you for taking some time to write about your stay in our hotel As you remark, the hotel is in one of the most active neighborhoods of Madrid full off restaurants and shops and it is also part of the city centre so it is just a small walk to reach the principal touristic places in the city. Gran Via street is 2 minutes walking and in 10 minutes walking you can see Mayor Square for example. We really appreciate your commentary about our staff, we want to make the guests feel like home while they are here and we are happy to know that we did it. Hope to see you again if you return to Madrid. Juan Carlos Lucena

Chris Palmer

Excellent staff. The breakfast was a smash.

Hotel guest

An excellent location with friendly service with a smile.

• Hotel response

  Dear guest. We are glad to know that you enjoyed your stay in our hotel, we hope to see you soon. Kind regards Juan Carlos Lucena

Hotel guest

Very comfortable hotel in central location. Staff on reception we're welcoming and helpful.

• Hotel response

  Dear traveller. Thank you very much for the nice remark you have shared about our hotel, we appreciate it. Our staff is best value we can offer you... Regards Juan Carlos Lucena

Hotel guest

Very kind and helpful staff and very good value accommodation in a great location.

Susan Cameron

We had a lovely stay at this hotel in March. Front facing rooms and lovely big bathrooms with shower. Loved the full length windows and enclosed balcony. Breakfast was good and staff very friendly, especially the lady on reception who was very helpful. The hotel is very central and close to everything yet still in a quiet street. I would definitely recommend this hotel.

Les Reid

Excellent location. Good food in the restaurant. Friendly, helpful staff. Recommended.

• Hotel response

  Dear Les, We really appreciate your nice remark, thank you. As you mencioned our restaurant offers a great value for money and it is one of the best in Chueca area. Kind regards Juan Carlos Lucena

Valentin Chifor

We had a very good stay, great room, great service and beautiful location. I was able to speak with my family in Europe and USA for FREE!!! Highly recommended!!! We will come back!!

• Hotel response

  Dear Valentin. Thank you very much for the time you have spent to share your experience in our hotel, we appreciate it. Three months aga we started a pilot experience with and are offering a mobile phone for free. This mobile includes free internet access, free local and international calls to UE, EEUU, Argentina, Rusia and Israel. Thank you for your recommendation, kind regards Juan Carlos Lucena

YAKOV GIZELGIL

It's a really nice hotel. We had a great time there. I would defenitaly recomend on it :)

• Hotel response

  Dear Yakov. We are glad to know that you spent a great time in our hotel and thank you very much for your recommendation. Best regards Juan Carlos Lucena

Aliya Yermukhanova

Hotel is located in a quiet street but just 2 min walk from the main street and transport access (metro, buses, even bus to airport). Reception staff was very welcoming and helpful with suggestions on sightseeing options and getting know the city). Room was clean and quite of normal size (comparing to Paris and Amsterdam hotels) so that you can breath normally. I would definitely come here again.

Hotel guest

"Only" EXCELENT.

Dudi Bareli

מקום נהדר, שרות מצויין, ארוחת בוקר טובה (ניתן לבקש ירקות ויביאו). מיקום נהדר.

Hotel guest

Very helpful and friendly staff. Rooms were clean. The 'Handy' (a smartphone we could use during our stay) came in very handy and it is a supernice feature i've never seen before. Thank you Lusso Infanta for helping making our stay in Madrid wonderful!

Hotel guest

Staff was friendly. What I missed was comments about breakfast.

• Hotel response

  Dear guest. Thank you for sharing your experience in our hotel. Regards Juan Carlos Lucena

Jesus Chambers

Great location and helpful staff. Must be one of the best hotels in Madrid price wise. Can not give a 5 because there was a long wait for the water to get hot, it wasn't instant. I would definitely book again if I visit Madrid. Highly recommended.

• Hotel response

  Dear Mr. Chambers. We are glad to know that you enjoyed your stay in our hotel. Thank you for your nice words about the location and our staff. Thank you for recommend us! Best regards Juan Carlos Lucena

Simon Barlow

Staff nice, great room and fantastic location. All good!

• Hotel response

  Dear Mr. Barlow. Thank you very much your nice remark, we hope to see you soon!. Regards Juan Carlos Lucena

Margaret Crombie

I found the hotel delightful and comfortable and the staff very helpful, particularly Juan at reception.

Hotel guest

Convenient location. Very Helpful Staff Modest accomodations, but very serviceable.

Hotel guest

I have stayed here many times, but it had been about 4 years since my last stay. The staff remains outstanding, and rooms and common areas are very clean. it is time to update the furnishings, get larger screen TVs, and replace the worn bed coverings.