Our customer reviews

Jozef Michalik

Came earlier than the check in, but the room was ready. Nice bathroom as for a 140 years old building. As every 4 stars Spanish hotel it deserves only for 3 in the most of Europen countries, but it is worth of its prce, quiet, and well situated. From me - 4+.

• Hotel response

  Dear Josef, Thank you very much for sharing your opinion about the hotel, we appreciate it. Thank you for your nice remark about the value for money, the quiet situation… We hope to see you soon, best regards Juan Carlos Lucena

Robyn Crisp

Our original room overlooked a street where renovations were being conducted. The staff kindly moved us to the other side of the hotel where it was quiet. The front desk staff were just amazing- very friendly, efficient and willing to g9 that extra mile. The beds were very comfortable and the furnishings lovely. The location of the hotel was very central.

• Hotel response

  Dear Robyn, thank you for your words about our staff and our hotel. It is true that we always try to help the guests to have the better experience possible during their stay, if they need a change of room or if they need directions or suggestions so we are really happy to hear that we contribute to make your stay better. Hope to see you again. Regards Juan Carlos Lucena

Hotel guest

El hotel tiene una ubicación excelente y el personal muy amable.

• Hotel response

  Estimado viajero, muchas gracias por su comentario sobre el hotel. Nosotros también pensamos que el hotel tiene la ubicación adecuada para poder visitar el centro de la ciudad sin necesidad de utilizar el transporte público. Le agradecemos también sus palabras sobre nuestro personal, siempre intentamos que el cliente se sienta lo más a gusto posible. No dude en volver a visitarnos cuando se encuentre en Madrid. Un saludo Juan Carlos Lucena

Trevor Holt

This hotel was in a fantastic location close to all the local attractions. We stayed for 3 nights and there were 9 men on a 50th.The restaurant served a very good range of food and we eat there on one of the nights and were very impressed with the quality. The staff were very helpful and arranged a couple of excursions for us. Paula is a credit to the hotel Thank You.

• Hotel response

  Dear Trevor, thank you so much for taking some minutes to share your experience with us. We are really happy to hear that you enjoy your stay in the hotel. As you explain the hotel is close to almost everything that you have to visit while you are in Madrid, few minutes away from Gran Via, Puerta del Sol or Plaza Mayor. Our staff always try to help the guests with suggestions or reservation to make the stay easier for you. Do not hesitate to visit us if you return to Madrid Regards Juan Carlos Lucena

Stuart Fox

Wonderful Hotel which is a 2 minute walk from Gran Via. Very polite and friendly staff from the cleaners to main reception. Would definitely stay again next time I visit Madrid.

• Hotel response

  Dear Stuart. We are glad to know that you enjoyed your stay in our hotel, and thank you very much for sharing your experience with us. We hope we see you very soon. Best regards Juan Carlos Lucena

Edgar Ong

Beautiful hotel in a very nice area of Madrid around the Chueca district - close to Metro (Banco de Espana or Chueca) and major tourist areas including Prado, Gran Via, Puerta del Sol, Plaza Major, etc. Rooms are comfortable with high ceiling, veranda, and good sized bathroom. Beds are very comfortable memory foam type. Friendly and very helpful staff. Good breakfast buffet and waiter-in-charge remembers what you ordered the previous day - very nice touch. Overall, I'm happy and satisfied with my stay here, and the price is competitive with other hotels in the area. Highly recommended.

• Hotel response

  Dear Mr. Ong, Thank you for taking some time to write about your stay in our hotel As you remark, the hotel is in one of the most active neighborhoods of Madrid full off restaurants and shops and it is also part of the city centre so it is just a small walk to reach the principal touristic places in the city. Gran Via street is 2 minutes walking and in 10 minutes walking you can see Mayor Square for example. We really appreciate your commentary about our staff, we want to make the guests feel like home while they are here and we are happy to know that we did it. Hope to see you again if you return to Madrid. Juan Carlos Lucena

Chris Palmer

Excellent staff. The breakfast was a smash.

Hotel guest

An excellent location with friendly service with a smile.

• Hotel response

  Dear guest. We are glad to know that you enjoyed your stay in our hotel, we hope to see you soon. Kind regards Juan Carlos Lucena

Hotel guest

Very comfortable hotel in central location. Staff on reception we're welcoming and helpful.

• Hotel response

  Dear traveller. Thank you very much for the nice remark you have shared about our hotel, we appreciate it. Our staff is best value we can offer you... Regards Juan Carlos Lucena

Hotel guest

Very kind and helpful staff and very good value accommodation in a great location.

Susan Cameron

We had a lovely stay at this hotel in March. Front facing rooms and lovely big bathrooms with shower. Loved the full length windows and enclosed balcony. Breakfast was good and staff very friendly, especially the lady on reception who was very helpful. The hotel is very central and close to everything yet still in a quiet street. I would definitely recommend this hotel.

Les Reid

Excellent location. Good food in the restaurant. Friendly, helpful staff. Recommended.

• Hotel response

  Dear Les, We really appreciate your nice remark, thank you. As you mencioned our restaurant offers a great value for money and it is one of the best in Chueca area. Kind regards Juan Carlos Lucena

Valentin Chifor

We had a very good stay, great room, great service and beautiful location. I was able to speak with my family in Europe and USA for FREE!!! Highly recommended!!! We will come back!!

• Hotel response

  Dear Valentin. Thank you very much for the time you have spent to share your experience in our hotel, we appreciate it. Three months aga we started a pilot experience with and are offering a mobile phone for free. This mobile includes free internet access, free local and international calls to UE, EEUU, Argentina, Rusia and Israel. Thank you for your recommendation, kind regards Juan Carlos Lucena

YAKOV GIZELGIL

It's a really nice hotel. We had a great time there. I would defenitaly recomend on it :)

• Hotel response

  Dear Yakov. We are glad to know that you spent a great time in our hotel and thank you very much for your recommendation. Best regards Juan Carlos Lucena

Aliya Yermukhanova

Hotel is located in a quiet street but just 2 min walk from the main street and transport access (metro, buses, even bus to airport). Reception staff was very welcoming and helpful with suggestions on sightseeing options and getting know the city). Room was clean and quite of normal size (comparing to Paris and Amsterdam hotels) so that you can breath normally. I would definitely come here again.

Hotel guest

"Only" EXCELENT.

Dudi Bareli

מקום נהדר, שרות מצויין, ארוחת בוקר טובה (ניתן לבקש ירקות ויביאו). מיקום נהדר.

Hotel guest

Very helpful and friendly staff. Rooms were clean. The 'Handy' (a smartphone we could use during our stay) came in very handy and it is a supernice feature i've never seen before. Thank you Lusso Infanta for helping making our stay in Madrid wonderful!

Hotel guest

Staff was friendly. What I missed was comments about breakfast.

• Hotel response

  Dear guest. Thank you for sharing your experience in our hotel. Regards Juan Carlos Lucena

Jesus Chambers

Great location and helpful staff. Must be one of the best hotels in Madrid price wise. Can not give a 5 because there was a long wait for the water to get hot, it wasn't instant. I would definitely book again if I visit Madrid. Highly recommended.

• Hotel response

  Dear Mr. Chambers. We are glad to know that you enjoyed your stay in our hotel. Thank you for your nice words about the location and our staff. Thank you for recommend us! Best regards Juan Carlos Lucena

Simon Barlow

Staff nice, great room and fantastic location. All good!

• Hotel response

  Dear Mr. Barlow. Thank you very much your nice remark, we hope to see you soon!. Regards Juan Carlos Lucena

Margaret Crombie

I found the hotel delightful and comfortable and the staff very helpful, particularly Juan at reception.

Hotel guest

Convenient location. Very Helpful Staff Modest accomodations, but very serviceable.

Hotel guest

I have stayed here many times, but it had been about 4 years since my last stay. The staff remains outstanding, and rooms and common areas are very clean. it is time to update the furnishings, get larger screen TVs, and replace the worn bed coverings.

ARTUR MOTHEO

Nice people, nice restaurant and nice place. I was completely satisfied.

• Hotel response

  Dear Artur. Thank you very much for the nice remark you have shared with all the travellers. We hope to see you soon. Juan Carlos Lucena

Mervyn Wycherley

Perfect place to stay which benefits from a very lovely friendly young lady on reception!

mark strachan

Great hotel, lovely staff, fantastic location, easy to get around to eat, drink and enjoy Madrid. We loved the hotel and will stay there whenever we return to Madrid.

• Hotel response

  Dear Mark. Thank you very much for the nice remark you have shared aboyut the hotel, we appreciate it. The hotel location is perfect to enjoy the big variety of leisure that Madrid offer. Around the hotel you will find a lot places to eat, to dance, etc... We hope to see you very soon! Best regards Juan Carlos Lucena

Joseph Spano

The room we reserved had street construction so we asked to be moved. Juan at the reception desk was amazing he found us a perfect room. The hotel is great, perfect location, the restaurant is great for breakfast. If you are English speaking, it's no problem, the staff is very accommodating. I can't say enough about Juan. He is an exemplary employee with excellent customer appreciation skills. I would highly recommend this hotel for personal and or business...It far exceeded my expectations

Lyn Barrett

The hotel was lovely and very quiet. Rooms are upgraded and the bed was very comfortable. Front desk and restaurant team members were very helpful and accommodating. Breakfast was beyond expectations! Centrally located to everything! Loved it.

• Hotel response

  Dear Lyn. We are glad to know that the hotel covered all your expectations. Thank you for the nice words about our staff, they are very nice always. We want to thank you specially your words about our breakfast, we also think that we are offering a very good value for money (only 11€ if you reserve in this site). See you soon!. Best regards Juan Carlos Lucena

Carole Turner

Great hotel, breakfast was amazing, room was perfect, staff helpful and kind. Highly recommend.

• Hotel response

  Dear Carole. Thank you very much for the nice words you have shared with all the travellers. Actually we have a special and exclusive offer for breakfast only in this website. Normally the price is 14,30€ but now in the hotel website the price is only 11€. Thank you for your recommendations. Best regards Juan Carlos Lucena

Josue Dooboory

Nice hotel with friendly staff and always ready to help. Definitely a place to stay when you are in Madrid

• Hotel response

  Dear Josue. We are glad to know that your spent a good stay in our hotel. Thank you very much for your nices words about our staff they appreciate it. We hope to see you soon. Best regards Juan Carlos Lucena

Giovanni Borlengo

Ottimo hotel proprio dietro la Gran Via verso Piazza de Cibeles, quindi comodo a piedi per ragiungere la Puerta del Sol in 10 minuti. Pulizia e cordialita' caratteristiche principali. Camere silenziose , bagno grande con bidet. Consigliato e tutti

• Hotel response

  Caro Giovanni: Molte grazie per la sua recensione. Per noi é un honore recibere opinioni come questa. Faró sapere allo staff dell’Hotel di questo e aspettiamo rivederla presto con noi. La porgiamo distinti saluti. Il direttore.

Hotel guest

Great 4 night stay at the Lusso Infantas this August. I don't believe you could beat it for value...slap bang in the middle of all Madrid's main attractions and nestled on the edge the of the quirky Chueca district. Great location. It doesn't have the grandeur or glamour of some of the larger hotels or the cool of some smaller boutique hotels but overall it was fantastic value for the price. The rooms are a little dated but our room was spacious and spotlessly clean. The bathroom was also spacious and modern. The breakfast and breakfast room were excellent... not a cheap addition to the stay but we found it was well worth the extra for us. Lots of variety, fresh and everyday the staff remembered our special dietary needs which impressed us. The staff really make this place. The cleaners, the breakfast restaurant staff and all on reception were wonderful. Always friendly and always responded to our requests in an efficient manner. A special mention to Paula on reception....what a delight! Always smiling, friendly and efficient. Happy to recommend this hotel. I would love to return one day.

Hotel guest

Great service! Great Location!

• Hotel response

  Thank you very much!

Christian Andersson

Nice and clean hotel. The employees were very helpful at all times and spoke good English.

• Hotel response

  Dear Christian, Thank you very much for the nice remark you have shared, we appreciate it. We hope to see you very soon. Regards Juan Carlos Lucena

Hotel guest

Front desk very helpful. Location is great. Good clean rooms. Good breakfast selection. We walked to Royal Palace and Cathedral.

• Hotel response

  Dear Vinod, First of all we would like to thank you for choosing us and spend a few minutes to let your opinion about our hotel, this always help us to improve. As you good say the location cannot be better we are in a quiet area that also permits you visit the city by walk. We are happy to know you felt comfortable here at the Lusso Infantas. Our staff works very hard trying to make our costumer’s stay nicer. We hope to see you. Regards Juan Carlos Lucena

Hotel guest

Nice hotel. Well located, near many restaurants and Gran Via. Reasonably priced. I would stay there again.

• Hotel response

  Dear James , First of all we would like to thank you for take a few minutes and let us your opinion, this really helps us to improve. We are glad to know your stay with us was good. You are right the hotel is situated near to many different options of restaurants, bars.. and to the most interesting places of Madrid We hope to see you again soon Regards Juan Carlos Lucena

Hotel guest

The hotel is located very well. Staff was friendly and helpful. However, room size made it more suitable for single use. All in all we liked the hotel very much and would definitely recommend it.

• Hotel response

  Dear traveller, First of all we would like to thank you for choosing us and spend a few minutes to let your opinion about our hotel, this always help us to be better. Our location is very good for getting to all the interesting places of Madrid by walk as we are around of many choices of activities. Our staff will be always there to help you and that way guarantee a better stay at the Lusso Infantas. The rooms are doubles as the Madrid council reviewed, we do apologize if you did not feel it very comfortable. Hope to see you again Juan Carlos Lucena

Rhian Jones

Great location, friendly staff, lovely spacious room and bathroom. The only issue was we could not close the balcony shutters fully. Thanks you.

• Hotel response

  Dear Rhian, First of all we would like to thank you for choosing us and spend a few minutes to let your opinion about our hotel, this always help us to improve. We are glad to know you enjoyed your stay with us, our location cannot be better as we are in the city centre that permits you visit the most interesting places of the city by walk and also it is quiet that permits you sleep well at night . we do apologize if you have a problem with the balcony, our staff would have help you to close it for sure. Regards. Juan Carlos Lucena

Chris WERT

Friendly and reactive reception. Nice job!

• Hotel response

  Dear Chris. Thank you very much for your nice remark. We hope to see you soon. Regards Juan Carlos Lucena

Leon Prendergast

Another great stay at a wonderful and friendly hotel. From the front desk, the breakfast ladies and cleaning staff, all friendly, helpful and greeted by a genuine smile.

• Hotel response

  Dear Leon, First of all would like to thank you for choosing us and spend a few minutes to let your opinion about our hotel, this always help us to improve. We are very proud of our staff they always make their best to try making your stay nicer. Not to mention our location in the city centre around a lot of activities choices and also the possibility of going by walk to the most interesting places of this amazing city. Regards. Juan Carlos Lucena

Hotel guest

Nice hotel, very good location and pleasant staff.

• Hotel response

  Dear traveller. Thank you very much for spend part of time to share your experience in our hotel. We are glad to know that you liked the hotel location and its staff, they are the best value we can offer you. We hope to see you soon. Best regards. Juan Carlos Lucena

Mrs Patricia Griffiths

The Hotel is very good the rooms are spacious with a very large and spacious bathroom The only reason I didn't give top marks was because the lack of kettle and cups in the rooms which isn't provided in Spain

• Hotel response

  Dear Patricia. We are glad to know that you enjoyed your stay in our hotel. Thank you for the nice words about the hotel rooms and its bathrooms. The hotel offers two types of rooms, standards and superiors. In the superior rooms you will find kettle and cups. Best regards Juan Carlos Lucena

David Lindsay

Wonderful hotel in Madrid. Value for money. Great location and very helpful and friendly staff.

Alex Wotton

We had a brilliant stay at Lusso Infantas - the location was ideal and the service was brilliant, our concierge was extremely welcoming and gave us great local tips for eating and drinking out. Would definitely stay again.