Customer reviews

What our guests say

"Excellent"

Great staff, great location and the room rate was fantastic booked on the hotel website. Thank you I really enjoy my stay in Hotel Infantas.

Hotel response

Dear Francisco Javier, We are very pleased about your review of Hotel Infantas by Mij. We have forward your nice comments to the staff and work every day to make sure every guest experiences are as great as yours was. We look forward to host you in the future again. Best regards from the centre of Madrid
Francisco Javier Hernandez Lopez
17-May-2022

"Excellent"

"Pleasant"

Great location and facilities, I would upgrade the hairdryer because the one we had was turning off by itself after a minute and a long mirror in the room would have been great. Very disappointed in the first morning where no one came to take our order for breakfast for more than 30 min, they didn’t even acknowledge that we were there and when we asked a lady to take out order she said “not now, I’m too busy”

Hotel response

Dear Giuseppe, Thank you for sharing your experience in our hotel. We take note about your words as we are always looking for improvements and it is easier to do it with the help of our guests. From the front dsk we are always happy to help our guests with any situation they can have, from giving directions to lend a hairdryer. We are truly sorry about your experience during breakfast. If you return to Madrid do not hesitate to visit us. Regards from Hotel Infantas by Mij
Hotel guest
26-Apr-2022

"Pleasant"

"Excellent"

Good location, nice staff, clean and nice room

Hotel response

Dear Zohar, Thank you for sharing your experience with all the travelers. We are really glad to read your kind words about our hotel and staff. We all work hard to offer the best service and it is very rewarding to hear that you appreciated our job; we will definitely share your comments with all the staff members. It was a pleasure to have you at Hotel Infantas by Mij, we are looking forward to your next visit to Madrid. Best regards,
Hotel guest
9-Apr-2022

"Excellent"

"Excellent"

The location is great, the staff is sympathetic and helpful in any matter, the hotel has a pleasant and quiet atmosphere. I stay in this hotel every time I visit Madrid and I always enjoy it there.

Hotel response

Dear Orna, Thank you for your wonderful words about our hotel. Is always a pleasure o have you with us. See you soon. Regards from Hotel Infantas by Mij
Hotel guest
26-Mar-2022

"Excellent"

"Pleasant"

The receptionist lady was amazing. The hotel is located in the center of Madrid. The street views were great. Definitely recommended.

Hotel response

Dear Abdulrahman, Thank you for your review of Hotel Infantas by Mij. We have forward your nice comments to the staff and work every day to make sure every guest experiences are as great as yours was. We look forward to host you in the future again. Best regards from Hotel Infantas
Hotel guest
24-Mar-2022

"Pleasant"

"Excellent"

This hotel is one of the best hotels I had been in Madrid beginning with great value and very clean following with a very central location closed to restaurants and shops also the staff is very friendly and helpful, I strongly recommend this hotel

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Hotel guest
15-Mar-2022

"Excellent"

"Excellent"

Super good location and very nice staff

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Hotel guest
13-Mar-2022

"Excellent"

"Excellent"

The hotel was as i expected. Checkin was very fast and also the checkout. The hotel is well positioned, no more than 100 m from a Dia supermarket. The room size was ok, very clean, it has a minibar with products, bed was confortable, bathroom has a bath tub with shower posibility, shower cap, shower gel, toothbrush kit. The room has also a LCDTV with a lot of channels, but because it has such a good position, it is useless. The breakfast is continental, there are a great variety from which you can choose. The only thing that i didnt like was that in the last night, the keycard didnt work so i have to go to the reception to reprogram it. In my opinion, if i will come back to Madrid, i will come also to this hotel.

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Petre Alexandru Zamfir
12-Mar-2022

"Excellent"

"Excellent"

Nice hotel at excellent location in center of Madrid. Exceptionally friendly staff, spacious rooms and nice breakfast. Good value for money, will definitely return.

Hotel response

Dear Hendrik, Thank you for sharing your experience with all the travelers. We are really glad to read your kind words about our hotel and staff. We all work hard to offer the best service and it is very rewarding to hear that you appreciated our job; we will definitely share your comments with all the staff members. It was a pleasure to have you at Hotel Infantas by Mij, we are looking forward to your next visit to Madrid. Best regardsfrom Hotel Infantas by Mij
Hendrik Verhagen
6-Feb-2022

"Excellent"

"Excellent"

Really nice and comfortable place. The stuff was really helpful. Great location!

Hotel response

Dear Anna, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! Best regards from Hotel Infantas by Mij
Anna Sipos
5-Feb-2022

"Excellent"

"Excellent"

This is my go-to hotel in Madrid. Located at the best location in the city, the rooms are spacious and well accommodated and the staff is always nice and helpful. I would recommend (and have actually already recommended) this hotel to my friends!

Hotel response

Dear Yuval, Comments like yours encourage us to continue improving our service. It is always a pleasure to have you in our hotel and we are looking fordward to see you again soon. Yours sincerely Hotel Infantas by Mij
Yuval Ben David Iancu
31-Jan-2022

"Excellent"

"Very good"

Great hotel, good location and good prices. The only thing is that the bed was soft so you sank quite a lot, which is bad for my back.

Hotel response

Dear Ricardo, Thank you for sharing your experience in our hotel. As you remark our location is really convenient if you come to Madrid to visit it as we are in the city centre near for example Gran Via, Puerta del Sol or Prado Museum. We are sorry you did not find our beds comfortable, it is difficult reach each guest's preferences about this so we tried to choose the most common option. If you decide to visit Madrid again we will be happy to see you. Regards from Hotel Infantas by Mij
Hotel guest
24-Jan-2022

"Very good"

"Excellent"

My go to place to stay while in Madrid. I love it’s location and it’s costumer service.

Hotel response

Dear Loharina, Thank you very much for your time reviewing your experience in our hotel. We are really pleased to hear that your stay with us was enjoyable and that we fulfilled your expectations. Comments like yours is what make us love our job as it is rewarding to read that guests decide to come back and visit us. We hope to see you next time you visit Madrid. Best regards from Hotel Infantas By Mij.
Loharina Velázquez
18-Jan-2022

"Excellent"

"Excellent"

The hotel is very clean and located is the best area in Madrid.

Hotel response

Dear Ben, Thank you very much for your kind words. We are very glad to know that we could fulfill your expectations. We try always to offer our guest the best friendly service and we try to project those feelings in all that our guests can find in our rooms. It is true that we are in one of the best areas in Madrid, in the city centre with all of the principal touristic attraction in a walking distance. We really hope that you will take us in consideration in futures trips to Madrid. Best regards from Hotel Infantas by Mij
Hotel guest
17-Jan-2022

"Excellent"

"Excellent"

Thank you to Hotel Infantas Staff for your support and sympathy during a very difficult time for us. The entire staff was efficient, courteous and professional (especially Paula)

Hotel response

Dear Deborah, Thank you very much for your kind words, you know that in Hotel infantas you have your home in Madrid anytime you need. We are always happy to see you. Regards from Hotel Infantas by Mij
Deborah Recio
10-Jan-2022

"Excellent"

"Pleasant"

Overall ok, but for the price I would expect better facilities. The shower is very outdated and you can hear everyone in the rooms next door.

Hotel response

Dear Mr. Chen. Thank you for your sincere words about your stay in our hotel. We are really sorry to know that your stay could have been in better ways. We always try to give our guests the best range of offers according to their needs, but in some periods of time price is subject to the demand and offer of this very centrical area of Madrid, since we are located in the same downtown of the city, nearby touristic point of interest such Puerta del Sol, Plaza Mayor, Museums of the city. We always try to maintain all our facilities and furniture according to the passage of time, so we would really consider about if those need to be update according to your words. We hope that in case you need to come back to Madrid you could give us another chance to improved your opinion of us. Best regards from all Hotel Infantas By Mij Staff.
Hotel guest
28-Nov-2021

"Pleasant"

"Excellent"

Our stay was comfortable, the bed was very cozy, the room was always well cleaned. Very friendly and helpful guys at the reception. Definitely recommend your hotel?

Hotel response

Dear Ms. Cistjakova. Thank you very much for taking some time sharing your opinion about your stay with us. We are really pleasant that you enjoy your stay and your feelings about how comfortable was your rest sleeping in one of our beds. Hotel Infantas cleaning staff thanks you for your kindly words about their job. They always try to leave the rooms with a high-quality cleaning service in order that guests could feel their stays like home. Front desk staff also thanks you for your opinion. They always try to give our clients the best treatment in order that you feel the best experience possible in Madrid. We hope that you consider come back at Hotel Infantas if you come back to the city. Best regards from Hotel Infantas By Mij staff.
Aleksandra Cistjakova
25-Nov-2021

"Excellent"

"Excellent"

Lovely, well-situated hotel in a safe neighborhood with a charming plaza on the corner. It’s a short walk to great restaurants, sites and a metro stop. But is also tucked away enough from all the action so that the evenings are quiet and relaxing. The staff was helpful and professional, and it was nice to be greeted even as we strolled in from dinner around 12:30 am. The hotel itself has all the boutique charm we wanted with all the modern touches we needed. All around lovely stay.

Hotel response

Dear Kiley, What a wonderful comment about our hotel. We are really happy to hear that you enjoyed your stay with us. It is true that we are located in a neighbourhood full of bars and restaurants and in the city centre yet we are in a small quiet street which allow our guest to rest better. We wanted to thank you your words about our staff it is really rewarding for us. Hope to see you again next time you are in Madrid Regards
Hotel guest
10-Nov-2021

"Excellent"

"Very good"

Great facilities, clean room. Had two twin beds pushed together instead of 1 queen. Preferred 1 queen but it's fine.

Hotel response

Dear Candice, Thank you for your words about your stay, we are happy to hear that you enjoy your stay. We always try our best to satisfy the requests of our guests but it is not always possible, we are sorry about that. Do not hesitate to visit us again if you return to Madrid Regards
Hotel guest
2-Nov-2021

"Very good"

"Excellent"

Good location and good service.

Hotel response

Dear Candice, Thank you for your words about your stay, we are happy to hear that you enjoy your stay. We always try our best to satisfy the requests of our guests but it is not always possible, we are sorry about that. Do not hesitate to visit us again if you return to Madrid Regards
Hotel guest
21-Oct-2021

"Excellent"

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